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FAQs

At Akaasi, we aim to deliver your orders within 3 to 7 business days. Delivery times may vary based on your location and any unforeseen events. You will receive a tracking link via email once your order is dispatched so you can monitor its progress.

We’re sorry if you received a damaged or incorrect product. To initiate a return, please contact our support team within 7 days of receiving your order. Make sure to include your order number, a brief description of the issue, and photos of the product. We’ll guide you through the return process and help arrange return shipping.

Yes, you can cancel or modify your order as long as it has not been processed for shipping. To do so, please contact our customer service team as soon as possible with your order details. Once an order has been shipped, modifications and cancellations will no longer be possible, and you’ll need to follow our return policy.

If your order hasn’t arrived within the 3 to 7 business days window, please first check the tracking link sent to your email. If the tracking information isn’t available or shows no progress, contact our support team with your order number, and we’ll investigate the issue to ensure your order reaches you as quickly as possible.

At Akaasi, we take pride in providing only high-quality, genuine products. We partner with trusted suppliers and manufacturers to ensure that every item meets our quality standards before being listed on our website. Additionally, our team conducts thorough quality checks before dispatching any order. Your satisfaction and trust are our priorities, so if you have any concerns about the authenticity or quality of a product, feel free to reach out to our customer support team.

If you experience any issues during the checkout process, such as payment errors or the page not loading, try refreshing your browser or clearing your cache and cookies. If the problem persists, please contact our customer support team immediately for assistance. We’re available to help you complete your purchase smoothly and ensure your shopping experience is seamless.